In our example, we will implement the test by using the credentials of Office 365 user named: the E-mail address text box, enter the E-mail address of the Office 365 recipient ( in our scenario) + the user password.Ĭhoose the option: I can’t set up Outlook with my Office 365 account The Office 365 Support and Recovery Assistant tool perform the Troubleshooting process by simulating the access of Office 365 users to his Exchange Online mailbox. To download Office 365 Support and Recovery Assistant, use the following link: Microsoft Office 365 Support and Recovery Assistant (pre-release build for customer feedback)Ĭlick on the I Agree option Step 2 – Activate the Office 365 Support and Recovery Assistant Step 1 – Download and install to Office 365 Support and Recovery Assistant Step 2 – Activate the Office 365 Support and Recovery Assistant wizard and optionally create a new Outlook mail profile for the user.Step 1 – Download and install to Office 365 Support and Recovery Assistant tool.Using the Office 365 Support and Recovery Assistant tool are implemented in a two phases. The Office 365 Support and Recovery Assistant tool is a wizard based tool, provide by Microsoft for troubleshoot and fix Outlook client problems of Office 365 customers. In this scenario, we can use the Office 365 Support and Recovery Assistant for locating for us a possible problem that prevents the task of creating a new Outlook mail profile + download the require software update or fix the problems that were discovered + create for us a new Outlook mail profile.

In a scenario in which we are not aware of this requirement or in scenarios in which, although we implemented the required requirements, we still cannot complete the task of creating a new Outlook mail profile, we can use the help of the Office 365 Support and Recovery Assistant. Technically speaking, there are pre-requirements and best practices that need to be implemented before we try to configure a new Outlook mail profile for Office 365 users. One of the most common troubleshooting scenarios in Office 365 and the Exchange Online environment described as – cannot create a new Outlook mail profile.

Support and recovery assistant download